Terms & Conditions

Terms of use and return of goods Abeteks.ee

1. Validity of the terms of sale

1.1. The terms of sale apply to the relationship between the buyer (hereinafter referred to as the "Consumer") and ABETEKS BALTIC OÜ (hereinafter referred to as the "Internet shop") when purchasing goods and services from the online store Abeteks.ee.

1.2. In addition to these terms and conditions, the legal relationship arising from the purchase of goods in the online store Abeteks.ee is governed by the Law of Obligations Act, the Consumer Rights Protection Act and other legal acts in force in the Republic of Estonia.

1.3. The online store Abeteks.ee reserves the right to amend the terms of sale. Corresponding changes are published on the Abeteks.ee website.

2. Price information

2.1. All prices displayed in the online store Abeteks.ee include the value added tax of 20% applicable in the Republic of Estonia.

2.2. The cost of transportation is added to the price according to the delivery method chosen by the Consumer. If the Consumer returns the goods due to his own mistake when placing the order, then the costs of returning the goods are borne by the Consumer.

2.3. The prices are valid from the moment of placing the order until the expiry of the payment period for the placed order (14 days from the date of placing the order).

2.4. If the order is submitted prior to the change in the terms of sale or prices, then the conditions in force at the time of placing the order shall apply in the legal relationship between the Consumer and Abeteks.ee

2.5. The online store Abeteks.ee reserves the right to change sales prices. Corresponding changes are published on the Abeteks.ee website.

2.6. The online store has the right to refuse to sell and require the buyer to return the goods if the price of the goods indicated in the online store is significantly lower than the market price of the goods due to an error.

3. Checkout

3.1. Add the items you want to your cart.

3.2. To place an order, click the "Basket" icon in the upper right corner.

3.3. Then choose "Cashier".

3.4. On the checkout page, fill in the required fields, select the appropriate delivery method and click on the "Confirm order" link. After that, an invoice will be displayed on the screen, which you can conveniently pay using a bank link or other payment options in banks in the currency in circulation in the country of purchase. The data required for making a payment, as well as information about all taxes and additional taxes in force in the country, you will find in the invoice, which will be sent to your email after confirming the order.

3.5. Carefully fill in the fields on the data and order confirmation page, since the accuracy and correctness of the information you provide determines the fast and smooth delivery of the goods you purchased, as well as the resolution of disputes and claims in the future.

3.6. Orders placed in the online store are processed on weekdays from Monday to Friday from 10:00 to 16:00. If an order is submitted on a Friday after 4:00 pm, it will be processed the following Monday. This also applies if you choose the delivery method "I will pick up the goods myself".

4. Entry into force of the sales contract

4.1. By concluding a contract for the sale of goods, the online store Abeteks.ee undertakes to transfer to the Consumer the Goods that are available, manufactured or purchased by the online store Abeteks.ee in the future and to make possible the transfer of ownership to the Consumer, the Consumer, in turn, undertakes to pay the amount to the online store Abeteks.ee, specified in the invoice for the Goods, and accept the Goods.

4.2. Unpaid orders are canceled after 14 days from the date of ordering.

4.3. The sales contract enters into force upon receipt of payment from the Consumer to the bank account of the online store.

5. Delivery

5.1. After the entry into force of the sales contract, the online store Abeteks.ee completes the order and hands it over to its logistics partner for further delivery. It should be borne in mind that delivery of goods in Tallinn is 2-3 working days if the goods are in stock. If not in stock, the delivery time within Tallinn is 3-4 days. If the delivery is outside Tallinn, then the time for receiving the order is increased by +1 working day.

5.2. The delivery times indicated on the website of the online store take effect from the moment the payment for the order is received in the bank account of Abeteks.ee.

5.3. In order for the delivery to be timely, you must be careful and when filling out the delivery information during the ordering process, indicate the actual and relevant data.

5.4. The Abeteks.ee online store is not responsible for the delay in the delivery of the goods in the event that the goods were handed over to the logistics partner in a timely manner, but the delay in delivery was due to circumstances that the Abeteks.ee online store could not influence or foresee.

6. Right of return

6.1. After receiving the order, the Consumer has the right to withdraw from the contract concluded in the online store within 14 days without giving reasons.

6.2. The item must be returned with a completed return form. The return form can be filled out on the main page of abeteks.ee below.

RETURN FORM

6.3. If the condition of the item to be returned has deteriorated, the Consumer is responsible for the decrease in value due to the exploitation of the thing, only if he exploited the thing in a different way than was required in order to make sure of the essence, properties and functioning of the thing. To be convinced of the essence, properties and functioning of the item, the Consumer must operate and handle the item only in the way that he would be allowed to do it in a regular store.

6.4. To return the goods, you must submit an application for withdrawal from the purchase, the form of which can be found on the website of the online store Abeteks.ee, and send it in a completed form to info@abeteks.ee no later than 14 days from the date of receipt of the goods.

6.5. The consumer must return the goods within 14 days from the date of submission of the application, or provide evidence that he handed over the goods to the logistics company during the above period.

6.6. The online store Abeteks.ee returns the money to the Consumer no later than 14 days after the receipt of the application for withdrawal from the purchase.

6.7. The consumer is obliged to deliver the returned goods to the seller within 14 days from the date of sending the declaration of withdrawal from the purchase. If the returned product does not arrive at the seller within the specified period, the refund may be delayed until the day the returned product arrives at the seller.

6.8. All payments received from the Consumer on the basis of the contract, including the cost of delivering the item to the Consumer, are subject to return, unless the Consumer has explicitly chosen a delivery method other than the cheapest delivery method offered by the company, that is, the online store is not obliged to return Consumer costs that exceed normal shipping costs.

7. An irresistible force

7.1. The online store Abeteks.ee is not responsible for the damage caused to the Customer or for the delay in delivery of the goods if the damage or delay in the delivery of the goods is caused by circumstances that the online store Abeteks.ee could not influence or foresee.

8. Processing of personal data

8.1. By specifying his data in the online store and making the appropriate confirmation, the Consumer gives the right to collect and process his personal data (name, contact phone number, delivery address and / or home address, e-mail address) and to transfer them to the logistics partner in order to deliver the goods .

8.2. The online store Abeteks.ee has the right to use the address of residence or location of the Consumer to send him advertisements and other information.

8.3. The consumer has the right to prohibit the collection and use of his personal data at any time, unless it is necessary to collect a claim arising from the contract or to deliver goods.

9. Procedure for filing claims

9.1. The online store Abeteks.ee is responsible for the discrepancy between the goods sold to the Consumer and the terms of the contract, as well as for defects that emerged within two years from the moment the goods were handed over to the Consumer.

9.2. In the event of a deficiency, the Consumer has the right to contact the Abeteks.ee online store no later than within two months, presenting an invoice on the basis of which the goods were paid.

9.3. If the product has a defect, please stop using it.

9.4. The conditions for the repair or replacement of defective goods are negotiated between the online store Abeteks.ee and the Consumer. The repair costs are covered by the online store Abeteks.ee.

9.5. The online store Abeteks.ee is not responsible for defects caused by the fault of the Consumer as a result of improper storage of goods or their use for other purposes.

9.6. In case of revealing a deficiency or non-compliance of the goods with the requirements, please send a claim to Abeteks.ee's e-mail, indicating the name of the person who placed the order, contact phone number, order number and an exact description of the lack or non-compliance of the goods with the conditions.

9.7. A claim for non-conformity of the goods with the requirements or for the identification of a defect must be submitted within two months from the date of discovery of the non-conformity of the goods with the requirements or the identification of a defect.

9.8. The Seller considers all claims and contacts the Consumer as soon as possible, but no later than within 14 days from the receipt of the claim.

9.9. The consumer has the right to demand from the online store Abeteks.ee a reduction in the purchase price or termination of the contract and the return of money for the goods, if the online store Abeteks.ee is unable to repair or replace the goods, repair or replacement of the goods failed, the online store v did not eliminate the defect goods within a reasonable time or if the Consumer is caused unreasonable inconvenience.

10. The Consumer's Right to Apply to the Consumer Complaints Commission

10.1. If the Online Store refused to consider the Consumer's complaint, or if the Consumer does not agree with the solution proposed by the Online Store and believes that his rights have been violated or his interests are damaged, the Consumer can file a complaint with the Consumer Complaints Commission through the Consumer Protection Board or court. The consumer can file a complaint himself or through a representative. The data of the Consumer Protection Commission are listed on the website of the Consumer Protection Board. To resolve problems in European Union member states, contact the European Union Consumer Advice Center.

11. Conditions for the return of hulls, pledged goods and deposits

11.1. The cost of goods such as EGR valves, brake calipers, starters, alternators, power steering pumps and steering racks is usually added to the value of the deposit according to the amount set by the factory. The deposit will be refunded after the return of the old building and the expert's confirmation that the building is in good working order. The money is returned no later than within 30 days from the day the old building was returned to us.

11.2. Brake calipers. The old brake caliper housing must be returned clean and in the original packaging. The enclosure returned must be recoverable and complete. The body should not show any signs of welding, wear or mechanical damage. All edges and fasteners must be intact and intact. The specifications of the returned item must be equivalent to those of the purchased item.

11.3. EGR valves. The old housing must be returned clean and in the original packaging. The enclosure returned must be recoverable and complete. The body should not show any signs of welding, wear or mechanical damage. All edges and fasteners must be intact and intact. The specifications of the returned item must be equivalent to those of the purchased item.

11.4. Generators, starters and climatic compressors. The old housing must be returned clean and in the original packaging. The enclosure returned must be recoverable and complete. The body must not show signs of oxidation, welding, wear or mechanical damage, i.e. all edges and fasteners must be intact and serviceable. The end of the starter rotor shaft must not show signs of overheating (blue), the shaft sleeves must be intact and serviceable. The specifications of the returned item must be equivalent to those of the purchased item.

11.5. Steering racks and pumps. The old housing must be returned clean and in the original packaging. The enclosure returned must be recoverable and complete. The body must not show signs of oxidation, welding, wear or mechanical damage, i.e. all edges and fasteners must be intact and serviceable. The toothed rack of the steering rack must not show signs of damage or rust. If the steering rack has intact original rubber boots with metal brackets at the factory, then there is no need to check the condition of the toothed rack. The specifications of the returned item must be equivalent to those of the purchased item.